Your IT team shouldn’t have to choose between pursuing growth opportunities for your business and providing day-to-day technical support. Unfortunately, the high price of hiring and training an internal IT help desk puts many emerging enterprises in this situation. Fortunately, Meriplex’s IT support service desk gives you access to experienced, problem-solving support specialists who relieve the burden of service requests and incident management for your staff.
Our expert IT help desk technicians become your single point of contact for all of your operating system, server, cloud, hardware, and software needs. Without an inefficient ticketing system holding them back, your information technology experts can focus on expanding your capabilities while Meriplex provides tiered service management that fits your business needs.
Don’t confuse our Tier I support with the type of service you get from an entry-level provider. This service tier is backed by IT help desk technicians that provide essential customer support to end users for IT hardware, software, and telecommunications. Our 24/7 help desk support includes user management services and desktop, operating system, email, and application troubleshooting.
Staffed by an elite team of IT help desk technicians who provide in-depth knowledge, Meriplex’s Tier II and III IT support service desk includes remote support for installing, configuring, and managing your network and devices. Our higher-tiered 24/7 help desk support is your point of contact for issues that require the highest level of expertise and working knowledge of your information technology.
Meriplex’s remote and onsite IT help desk technicians have the communication skills and working knowledge to resolve even the most complex issues quickly, but that’s not the only way our service desk manages to help our clients. Additional advantages include:
If you answered yes to any of those questions, Meriplex’s 24/7 help desk support is the ideal solution for your enterprise. Our team of experts have the experience to quickly and efficiently handle all your IT problems, helping you avoid disruptions and frustrations.
Meriplex enables business efficiency and continuity by providing technical support and 24/7 network management through our robust managed services program. We proactively monitor and manage your IT environment, ensuring the maximum performance of your systems and applications. As an additional benefit, we streamline incident management and requests by being completely transparent with your team, ensuring your organization receives the highest level of support and service.
