Onsite IT Support Services

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Onsite IT Support Services Explained

Onsite IT support is when IT professionals work in your company’s physical location and are available for in-person support. As technology rapidly evolves, so do technical issues. You can keep up with new problems by having a Meriplex IT technician available to you.

With onsite support, you get solutions to all your computer problems in record time. Issues our onsite IT technician can help you with are:

  • Hardware issues
  • Emergency data recovery
  • Software updates
  • Solving work stopping technical issues
  • IT implementation projects

Though remote support is helpful, sometimes it isn’t enough. When a company computer breaks down or has hardware problems, a Meriplex IT professional needs to be there in person to solve the issue.

Benefits of Having Professional IT Services Onsite

Having a Meriplex professional onsite to complete IT project work benefits your business in many ways:

Relational IT Service

Because onsite tech support involves in-person communication, your Meriplex professional can develop a relationship with your staff. IT can feel so impersonal when you only communicate online.

Onsite IT technicians have access to all your hardware including servers, so they’re familiar with your technical equipment. Close proximity increases trust between users and Meriplex professionals because employees consistently see the same IT technicians in their office.

When your staff is comfortable with their IT department, they’ll be honest about their technical problems.

Easily Solve Hardware Issues

When you run into hardware issues, you need onsite IT support services. Some hardware issues require physical fixes that require on-site presence, as it’s difficult to fix via remote help desks.

Your onsite Meriplex technician is always in close proximity, so you don’t have to wait to get back to work.

Remote support is helpful with technical problems that solely exist in the cloud or online that don’t require immediate access to the physical device. When servers, computers, and laptops need attention, someone must be there in person to solve the issue.

Cost Efficiency

Having onsite technical support saves your business money. Outsourced onsite IT support from Meriplex is much cheaper than break/fix or on-demand IT solutions. Break/fix IT support is expensive. You only hire IT support when you need it instead of having consistent support that costs the same amount monthly.

Most managed service providers, including Meriplex, provide fixed-cost support. You can also customize your onsite IT support services.

If you have a large business that needs a whole team of Meriplex technicians, we provide that. Small businesses can create short-term plans with smaller IT teams, too.

Decreased Downtime

When your IT support is readily available to you, your issues are solved much quicker. Technical problems often distract employees or stop their work completely.

Your onsite Meriplex professional fixes technical issues in real time. Our team is efficient and experienced, so they’ll ensure your complications are solved as soon as possible, so that you can stay on task.

Can I Have Both Onsite and Remote IT Support?

The more IT support your business has, the better. Meriplex’s IT solutions are entirely customizable, so you pick what your business needs.

Of course, every company could benefit from having both types of IT support, but we understand that not every business needs both.

If your team deals with a large amount of hardware issues, you need Meriplex onsite support to solve those problems in person. We believe all businesses benefit from our onsite support, especially if you need quick response times.

Feel free to read more about all of our managed services, including remote support.

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Meriplex Provides Businesses With Quality Onsite IT Support Services

There’s no one more qualified for onsite IT support services than Meriplex. We promise to satisfy your IT needs with award-winning service, as we have over 70 years in the industry and a 95% customer satisfaction rate.

Our average ticket response time is only 10 minutes, so your hardware and software issues are fixed in record time. We’ll get your business back on track.

We provide a wide range of IT services, including:

  • SIEM/SOC
  • Managed detection and response
  • Help desk support
  • Cloud security
  • Managed SD-WAN

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