Providing outsourced IT management that allows your staff to focus more on your business operations.
Meriplex built its reputation as a trusted partner by delivering business-driven solutions that provide the scalability and support required to power growth. Our managed cybersecurity, IT, and SD-WAN solutions enable transformation by combining secure and innovative technology with advanced expertise.
Our managed services include proactive monitoring and support of your IT environment to ensure the optimized performance of your systems and applications. We streamline incident management and service requests by being completely transparent with your team. Meriplex is dedicated to providing the highest level of support and IT service management.
One of the benefits of outsourced IT management from Meriplex is the ability to choose a service level agreement that matches your requirements. Based on your specific business processes, in-house capabilities, and other factors, you can get the exact support you need. Meriplex offers three service tiers, including:
Tier I: Dedicated Tier I support offers essential customer service to end users for IT hardware, software, and telecommunications. Meriplex also provides user management (account setup, password resets, etc.), basic troubleshooting, and desktop, operating system, application, and email support.
Tier II and III: Staffed by expert engineers with in-depth knowledge of Meriplex IT Systems, our Tier II and III help desk teams provide remote support for the installation, configuration, and management of your network and devices while acting as a point of escalation for issues beyond the expertise of our Tier I team.