Managed Services

Providing outsourced IT managed services that allow your staff to focus more on your business operations.

Support Your IT Business Needs

Meriplex built its reputation as a trusted partner by delivering business-driven solutions that provide the scalability and support required to power growth. Our managed cybersecurity, IT, and intelligent WAN solutions enable transformation by combining secure and innovative technology with advanced expertise.

Our IT management services include proactive monitoring and support of your technology environment to ensure optimized performance of your systems and applications. We streamline incident management and service requests by being completely transparent with your team.

  • Transformative

    Meriplex combines secure and innovative technologies with superior expertise to deliver solutions built for growth. Our managed IT services prioritize success and scalability as we develop information technology strategies. Our solutions address your needs today and keep an eye on the future to position your company for operational excellence.

  • Business Driven

    With Meriplex as your IT managed services provider, you have a partner dedicated to crafting a technology strategy that meets your specific requirements. We don’t believe in one-size-fits-all solutions. Our experts take the time to learn about your operations and needs to customize our solutions. The results are seamless integration and scalability that evolves with your organization.

  • Trusted

    Meriplex’s co-managed approach means our clients trust us to be transparent about which technologies and solutions fit their business. We look to supplement your in-house IT team, not replace it. Our IT service management gives clients complete visibility into their solutions and dashboards. Meriplex provides exceptional managed services, with quick and proactive troubleshooting for any issue.

What are Managed IT Services?

IT management services refer to the processes, systems, hardware, and software used by businesses to manage their IT system and resources. Managed IT providers like Meriplex are responsible for guiding the technological direction of organizations, overseeing network security, and more based on the needs of the business.

They also handle the company’s design, delivery, management, and improvement of technology. Managed IT service is a strategic approach to ensuring the optimal performance of technology operations and assets.

What does an IT management company do? Here are some of the support you can expect from a managed IT provider like Meriplex:

  • Provide help desk or technical support
  • Implement hardware, software, and data systems
  • Control network security and computer systems
  • Monitor compliance, safety, and other issues
  • Managed IT costs and budget
  • Determine what IT systems are required for your business

Why Would a Business Need IT Management?

There are typically three types of company scenarios where having managed IT services makes sense:

  • If your company is too small: You may not be able to hire an in-house IT manager but have too many technical issues to juggle yourself. Hiring a provider like Meriplex helps tackle those issues without you having to hire a full-time employee to do it for you.
  • If your company has an IT team that can’t keep up with the day-to-day: Depending on how your IT department is structured and whether they support your end user, they can get overwhelmed quickly. This is where Meriplex can come in and support your IT department so that they can tackle internal and external requests more efficiently.
  • If your company has an IT team that can’t handle more complex projects of technology deployment: We can support them so they can handle the day-to-day while we take care of more complex company-wide technology initiatives, such as infrastructure upgrades or migrations.

How to Find an IT Managed Services Provider

Finding an IT management company is a daunting task. With the right research and preparation, businesses can ensure they are choosing the best provider for their needs. Here are some tips to help you find the right partner:

  1. Determine your needs: Before you start your search, it’s important to identify the specific requirements of your business. Evaluate your current IT infrastructure and determine what services or solutions you need. Having a clear understanding of your needs will help narrow down potential providers and make it easier to compare options.
  2. Do your research: Once you’ve determined the services and solutions you need, it’s time to start researching potential providers. Look for those with experience in similar industries, read reviews from other customers, and compare pricing models to fit within your IT budget.
  3. Ask questions: After conducting initial research, contact potential providers and ask questions about their services, experience, and customer support. This will help you get a better idea of how well they understand your needs and if they have the resources to meet them.
  4. Consider additional services: Consider providers that offer additional services, such as data backup or disaster recovery solutions that could benefit your business in the future.

Our IT Management and Managed Services

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Meriplex’s managed services include virtualization, allowing you to leverage the benefits of virtualizing without the substantial costs of training and staffing a team of in-house experts. We ensure your virtual management systems operate at peak efficiency.

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Server Support

Meriplex’s managed services for servers include 24/7 proactive monitoring and response to security threats, enhanced infrastructure efficiency, and up-to-date operating systems to maintain the most effective security posture.

Onsite Support

Solve hardware issues, decrease IT costs, and keep employees on track with our onsite IT support.

Remote Monitoring and Management

Meriplex’s IT service management includes remote monitoring and management with the full support of our help desk team. We provide 24/7 monitoring of your system’s critical processes as well as Microsoft and non-Microsoft patch management, reducing your vulnerabilities.

Device as a Service

Let Meriplex take the time, cost, and stress out of device lifecycle management. Our helpdesk engineers build, maintain, and refresh your IT hardware with your preferred software and applications.

What Are the Benefits of IT Management Services?

There’s certainly no shortage of managed service providers for you to choose from. However, when selecting an outsourced IT management partner, it’s essential to find one that understands your business model, objectives, and requirements. Meriplex sets itself apart from other services companies by excelling at the:

  • Business partnerships: Meriplex becomes an extension of your team, allowing your in-house staff to focus more on initiatives that are critical to your business. At the same time, we support your day-to-day IT tasks.
  • Visibility and transparency: Our advanced tools and dashboards provide complete visibility into our systems to build relationships with our clients based on transparency and trust.
  • Support: Having experts on staff to support multiple technologies is very costly. Our managed services team includes specialized technicians who support your business initiatives while providing considerable cost savings. The team members you work with are always from your region, never offshore, or hard to reach.
  • Vendor management: We manage your security and IT stack on your behalf, saving your organization time and operational costs while providing consolidated billing and eliminating vendor management hassles.

Schedule an Outsourced IT Management Consultation

Has business growth left your in-house IT staff lacking the resources it needs to keep up with the daily operations and security of your enterprise? Schedule an appointment with Meriplex today to learn more about our managed services.

Service Level Agreement Options Available

One of the benefits of outsourced IT management from Meriplex is the ability to choose a service-level agreement that matches your requirements. You can get the exact support you need based on your specific business processes, in-house capabilities, and other factors. Meriplex offers three service tiers:

Tier I: Dedicated Tier I support offers essential customer service to end users for IT hardware, software, and telecommunications. Meriplex provides user management (account setup, password resets, etc.), basic troubleshooting, and desktop, operating system, application, and email support.

Tier II and III: Staffed by expert engineers with in-depth knowledge of Meriplex IT Systems, our Tier II and III help desk teams provide remote support for the installation, configuration, and management of your network and devices while acting as a point of escalation for issues beyond the expertise of our Tier I team.

Schedule an Outsourced IT Management Consultation

If you’re interested in learning more about Meriplex’s IT management services, don’t hesitate to contact us. We’re ready and eager to help you develop a custom-tailored technology action plan that works best for your business.