Meriplex built its reputation as a trusted partner by delivering business-driven solutions that provide the scalability and support required to power growth. Our managed cybersecurity, IT, and intelligent WAN solutions enable transformation by combining secure and innovative technology with advanced expertise.
Our IT management services include proactive monitoring and support of your technology environment to ensure optimized performance of your systems and applications. We streamline incident management and service requests by being completely transparent with your team.
IT management services refer to the processes, systems, hardware, and software used by businesses to manage their IT system and resources. Managed IT providers like Meriplex are responsible for guiding the technological direction of organizations, overseeing network security, and more based on the needs of the business.
They also handle the company’s design, delivery, management, and improvement of technology. Managed IT service is a strategic approach to ensuring the optimal performance of technology operations and assets.
What does an IT management company do? Here are some of the support you can expect from a managed IT provider like Meriplex:
There are typically three types of company scenarios where having managed IT services makes sense:
Finding an IT management company is a daunting task. With the right research and preparation, businesses can ensure they are choosing the best provider for their needs. Here are some tips to help you find the right partner:
Meriplex becomes an extension of your business by supporting your daily operations and ongoing IT services with on-premise and cloud server maintenance, onsite help, and Hyper-visor, SAN, and VMware assistance.
Our endpoint management services include managing and securing your network’s full spectrum of devices. Meriplex provides endpoint protection and encryption, secure DNS servers, and backup support as hybrid workforces gain popularity.
Meriplex’s managed services include virtualization, allowing you to leverage the benefits of virtualizing without the substantial costs of training and staffing a team of in-house experts. We ensure your virtual management systems operate at peak efficiency.
Meriplex’s managed services for servers include 24/7 proactive monitoring and response to security threats, enhanced infrastructure efficiency, and up-to-date operating systems to maintain the most effective security posture.
Solve hardware issues, decrease IT costs, and keep employees on track with our onsite IT support.
Meriplex’s IT service management includes remote monitoring and management with the full support of our help desk team. We provide 24/7 monitoring of your system’s critical processes as well as Microsoft and non-Microsoft patch management, reducing your vulnerabilities.
Let Meriplex take the time, cost, and stress out of device lifecycle management. Our helpdesk engineers build, maintain, and refresh your IT hardware with your preferred software and applications.
One of the benefits of outsourced IT management from Meriplex is the ability to choose a service-level agreement that matches your requirements. You can get the exact support you need based on your specific business processes, in-house capabilities, and other factors. Meriplex offers three service tiers:
Tier I: Dedicated Tier I support offers essential customer service to end users for IT hardware, software, and telecommunications. Meriplex provides user management (account setup, password resets, etc.), basic troubleshooting, and desktop, operating system, application, and email support.
Tier II and III: Staffed by expert engineers with in-depth knowledge of Meriplex IT Systems, our Tier II and III help desk teams provide remote support for the installation, configuration, and management of your network and devices while acting as a point of escalation for issues beyond the expertise of our Tier I team.
If you’re interested in learning more about Meriplex’s IT management services, don’t hesitate to contact us. We’re ready and eager to help you develop a custom-tailored technology action plan that works best for your business.
