Meriplex built its reputation as a trusted partner by delivering business-driven solutions that provide the scalability and support required to power growth. Our managed cybersecurity, IT, and SD-WAN solutions enable transformation by combining secure and innovative technology with advanced expertise.
Our managed services include proactive monitoring and support of your IT environment to ensure the optimized performance of your systems and applications. We streamline incident management and service requests by being completely transparent with your team. Meriplex is dedicated to providing the highest level of support and IT service management.
Meriplex becomes an extension of your business by supporting your daily operations and ongoing IT services with on-premise and cloud server maintenance, onsite help, and Hyper-visor, SAN, and VMware assistance.
Our endpoint management services include managing and securing the full spectrum of devices on your network. Meriplex provides endpoint protection and encryption, secure DNS servers, and backup support as hybrid workforces gain popularity.
Meriplex’s managed services include virtualization, allowing you to leverage the benefits of virtualizing without the substantial costs of training and staffing a team of in-house experts. We ensure your virtual management systems operate at peak efficiency.
Meriplex’s managed services for servers include 24/7 proactive monitoring and response to security threats, enhanced infrastructure efficiency, and up-to-date operating systems to maintain the most effective security posture.
Solve hardware issues, decrease IT costs, and keep employees on track with our onsite IT support.
Meriplex’s IT service management includes remote monitoring and management with the full support of our help desk team. We provide 24/7 monitoring of your system’s critical processes as well as Microsoft and non-Microsoft patch management, reducing your vulnerabilities.
Let Meriplex take the time, cost, and stress out of device lifecycle management. Our helpdesk engineers build, maintain, and refresh your IT hardware with your preferred software and applications.
One of the benefits of outsourced IT management from Meriplex is the ability to choose a service level agreement that matches your requirements. Based on your specific business processes, in-house capabilities, and other factors, you can get the exact support you need. Meriplex offers three service tiers, including:
Tier I: Dedicated Tier I support offers essential customer service to end users for IT hardware, software, and telecommunications. Meriplex also provides user management (account setup, password resets, etc.), basic troubleshooting, and desktop, operating system, application, and email support.
Tier II and III: Staffed by expert engineers with in-depth knowledge of Meriplex IT Systems, our Tier II and III help desk teams provide remote support for the installation, configuration, and management of your network and devices while acting as a point of escalation for issues beyond the expertise of our Tier I team.
