Unified Communications
UCaaS provides real-time collaboration via secure video meetings, messaging, and internet phone connections.
Unified Communications and Collaboration Solutions
Unified communications as a service (UCaaS) combines the scalability, mobility, and pay-as-you-go affordability your business needs to not only grow, but to allow end users to collaborate across multiple divisions and remote locations. As an experienced UCaaS provider, Meriplex unifies secure, cloud-based collaboration tools like instant messaging, phone systems, and video conferencing to elevate the user experience.
Cloud UCaaS plays a critical role in the digital transformation that organizations are undergoing to keep up with the business communications demands of remote employees on your SD-WAN. Meriplex’s unified communications provide streamlined implementation to quickly adapt and improve your communications tools and business applications.
Unified Communications Multi-Tiered Support
Meriplex offers three different levels of dedicated support to manage everything from essential customer support to end-users for IT hardware, software, and telecommunications. Our Tier 1 support also provides user management (account setup, password resets, etc.), desktop support, operating system and application support, email support, and basic troubleshooting.
Our Tier II and III helpdesk team is staffed by an experienced team of engineers, providing expert, in-depth knowledge of Meriplex IT systems. They act as a point of escalation for issues beyond the expertise of Tier I team members and provide remote support for the installation, configuration, and management of your network and devices. Need a technician on-site? No matter what tier level support you choose, You can schedule desk-side end-user support. Our contact center and support teams are available 24 hours a day, 7 days a week, 365 days a year, so you can always reach us in your time of need.
What Benefits Does UCaaS Provide?
UCaas enhances the flexibility and scalability of your connectivity applications. The integrated features of a cloud UCaaS platform ensure your users have the unified communications and collaboration tools they need to achieve business objectives. Some of the most substantial benefits of partnering with Meriplex for managed unified communications solutions include:
- Reduced costs and predictable billing
- Greater portability and flexibility
- Increased productivity
- Greater continuity
- Advanced functionality
- Improved analytics
- Superior data security
- Enhanced reliability
- Streamlined scalability
UCaaS with Microsoft Teams
Microsoft Calling is a new solution for M365 users that provides PBX capabilities while eliminating the complications and costly equipment of ongoing maintenance contracts with phone providers. Meriplex’s UCaaS for Microsoft Teams takes your voice solution to the next level with enhanced external dialing capabilities. We unlock the power of your phone system by bringing end users together under one platform, leveraging Microsoft Teams for more efficient collaboration and messaging.
What Meriplex’s Managed UCaaS Provides
| Recommendations for UCaaS platform selection and cost estimates based on functionality requirements | ✅ |
| Provisioning of phones in the UCaaS platform | ✅ |
| New Direct Inward Dialing Numbers (DIDs) or ports of existing numbers | ✅ |
| Voicemail box | ✅ |
| Configuration of voicemail to email as required | ✅ |
| Configuration of shared lines and hunt groups | ✅ |
| Client desktop software and mobile applications | ✅ |
| Support for console software installation | ✅ |
| Console association to DIDs | ✅ |
| Configuration of auto attendant menus with flowing and loading of customer-recorded voice prompts | ✅ |
| User-provided audio file upload for holding music | ✅ |
