How to Hire for Customer Service: A Step-by-Step Guide

How many of your customers will ever talk to your CEO, your product designers, or your engineers? Itā€™s likely to be a pretty small number. For many customers, working with your customer service team will be the only time they are ever talking directly to your company. H2: Semantic Keyword of Head Keyword Praesent sapien … Read more

Banks and Financial Services Facing an Increase in Cyber Crime

The Danger Facing Banks and Financial Services In todayā€™s business world, it pays to embrace digital solutions. They give you the power to work remotely, scale your operations, collaborate on projects, and much more. However, there is a drawback; the more a business relies on technology, the more at risk they are of falling victim … Read more

Colonial Pipeline Ransomware Attack

Guest post from our SASE and Cloud Security partner iboss.  What We Know About the Colonial Pipeline Ransomware Attack It was reported late last week that one of the largest U.S. fuel suppliers Colonial Pipeline was hit with a ransomware attack. This attack shutdown 5,500 miles of pipe, causing growing concerns over future gas supply and prices,  as … Read more

Dynamic Multipath Optimization (DMPO): What Is It?

From facilitating communication to promoting the sharing of information, wide area networks (WANs) are essential for business operations. However, the path for data to be transferred from one location to another can occasionally be obstructed, causing an interruption in service. Dynamic multipath optimization (DMPO) works to help prevent interruptions of your most critical applications. What … Read more

Exploring DIY vs. Managed SD-WAN

Exploring DIY vs. Managed SD-WAN In the age of cloud computing and digital transformation, many companies of all sizes have begun adopting software-defined wide-area network (SD-WAN) solutions for their WAN infrastructure to help support and accelerate these initiatives. SD-WAN enhances the capabilities of your wide area network by improving the performance of your critical applications … Read more

How to Prevent Phishing Attacks

What Is Phishing and How to Prevent Phishing Attacks According to Verizonā€™s 2020 Data Breach Investigations Report (DBIR), 22% of the data breaches in 2019 involved phishing. The frequency of attacks like this vary from industry to industry, but 88% of organizations around the world experienced some type of spear phishing attempts in 2019.  Another important wrinkle in … Read more

What Requirements Should A Surveillance Firm Meet?

What requirements should a surveillance firm meet? Findings from Memooriā€™s report on the state of commercial physical security show that demand for advanced business security is at an all-time high. According to the report, video surveillance has the highest growth and adoption rates among retail security solutions. Memoori forecasts the market size for video surveillance products and … Read more

What Your Business Is Losing When Not Leveraging The Cloud

What your business is losing when not leveraging the cloud According to the State of the Cloud report compiled by Flexera, businesses anticipate their spend on cloud solutions will grow by 47%  in 2020. This rise in popularity is unsurprising when you consider the many benefits cloud services can bring to an organization. Here are five … Read more