Beyond the SLA: 8 Outcome-Based Metrics to Evaluate Your MSP

Outcome-based metrics for MSP

As a CIO, COO, or CFO, you’re not just looking for “IT support.” You’re looking for results that move the business forward. You want to reduce risk. You want predictable costs. You want streamlined operations and a partner who actually helps align technology with long-term strategy. But most Managed Service Providers still lead with SLAs. … Read more

What Is Citrix: Core Components of a Citrix Environment

Gentleman working on Citrix environment

When people talk about hybrid work, flexibility, and security, they are really talking about what platforms like Citrix make possible. Citrix gives businesses a way to deliver applications, desktops, and data securely to any device, from anywhere. Instead of installing everything on every laptop, your team connects to a central system that handles the heavy … Read more

What to Expect from Modern IT Services for Healthcare

healthcare professional on computer searching for managed IT

Let’s be real: running a healthcare organization today means walking a tightrope. You’re expected to deliver high-quality care, protect mountains of sensitive data, meet ever-evolving compliance standards—and do it all while keeping costs in check.  And all of that is happening while you’re being targeted.  According to IBM’s 2024 Cost of a Data Breach Report, … Read more

A 2025 Cost Comparison of In-House IT Versus Outsourcing

Deciding between building an internal IT department or partnering with a managed services provider (MSP) isn’t just about who fixes your tech issues—it’s a foundational choice that shapes how your business operates, protects its data, and scales for growth. As we move deeper into 2025, the pace of technological change, rising cybersecurity threats, and economic … Read more

The Smart Business Case for Outsourcing Help Desk Support

For most companies, IT issues don’t just disrupt systems—they interrupt people. The salesperson who can’t access the CRM. The healthcare provider stuck rebooting their device mid-shift. The admin waiting on hold just to reset a password. These moments chip away at productivity, morale, and trust. And the truth is, internal IT teams often don’t have … Read more

MSP vs. In-House IT: A CFO’s Decision-Making Guide

As your business grows, so does your IT infrastructure—and with that growth comes a tough decision: should you manage IT internally, or partner with a Managed Service Provider (MSP)? For CFOs, this decision goes far beyond just cost—it’s about finding the best way to scale your operations, reduce risk, and maximize value without sacrificing quality. … Read more

How to Align Your IT Budget with Business Goals

Meriplex technology solutions

Did you know that 53% of IT leaders say aligning IT spending with business goals is their biggest challenge? On the flip side, businesses that get this right are 21% more likely to hit their strategic targets. For C-level executives, this isn’t just a challenge for IT departments—it’s a fundamental issue for the entire organization. … Read more