What Are SLAs And Why Are They Important?

If your organization is considering forming a business relationship with an IT vendor and intends to outsource some of its technical tasks, it’s important to ensure your contract addresses your needs and includes clear expectations for what you want to achieve. A service level agreement (SLA) is a contract between you and the service provider that can be used to set measurable standards for such things as service quality, uptime, service delivery, response time, service availability, and other outcomes to enhance the experience of end-users and customer satisfaction. Service level agreements are important for all stakeholders involved and can help ensure you receive services that meet or exceed your expectations. This article will explore in detail what SLAs are and why they are important.


May 29, 2023