Our Managed Services Operation Center is a virtual NOC with redundant locations that allows customers peace of mind knowing their network is available, monitored, and performing optimally.
Network Monitoring & Support
Meriplex MSOC provides proactive network monitoring 24x7x365. Utilizing Kaseya Traverse software, our certified MSOC technicians provide:
Managed Ticketing Services Hardware & Phone Support Alerting to Minimize Downtime
Meriplex MSOC configures threshold based alerts customized to your environment. These types of alerts include:Bandwidth Utilization Up/Down Circuits CPU Utilization
Carrier SLA Management
Meriplex liaisons with all network carriers to identify and resolve any outages on your behalf. Services include:Identifying Source of Outages Troubleshooting with Carriers Providing Timely Updates