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MSOC

Our Managed Services Operation Center is a virtual NOC with redundant locations that allows customers peace of mind knowing their network is available, monitored, and performing optimally.

  • 24x7x365 Fully-Staffed Operation
    NOC technicians provided 24x7x365 proactive network surveillance
  • Redundant Physical Locations
    US-based redundant facilities ensure our team is always monitoring your network
  • Flexible Service Level Agreements
    Meriplex provides a flexible Response Matrix based on location and type of monitored
  • Proactive Management of network equipment
    Our network monitoring proactively isolates issues before they become service impacting
  • Vendor RMA Management
    Meriplex manages the RMA process for impaired network devices
  • Carrier Troubleshooting
    Meriplex resolves carrier circuit outages and issues on your behalf

MSOC Services

Network Monitoring & Support

Meriplex MSOC provides proactive network monitoring 24x7x365. Utilizing Kaseya Traverse software, our certified MSOC technicians provide:
  • Managed Ticketing Services
  • Hardware & Phone Support
  • Alerting to Minimize Downtime

Threshold Alerts

Meriplex MSOC configures threshold based alerts customized to your environment. These types of alerts include:
  • Bandwidth Utilization
  • Up/Down Circuits
  • CPU Utilization

Carrier SLA Management

Meriplex liaisons with all network carriers to identify and resolve any outages on your behalf. Services include:
  • Identifying Source of Outages
  • Troubleshooting with Carriers
  • Providing Timely Updates