The beauty of the managed services model is that you hire a provider to cover specific areas of your IT rather than it being an all-or-nothing proposition. These are just a few examples of what a managed services provider could do.
An MSP can take care of two key elements of security. First, they can manage your day-to-day security. They can protect you from threats, detect any intrusions, and mitigate the impact of any breaches. They can also work with your priorities, for example, assessing the right balance between risk and false positives.
Second, they can arrange security audits using methods such as vulnerability assessments (a checklist approach to spot common failings) and penetration testing (simulating attacks to see how a cybercriminal could exploit any vulnerabilities). They can then develop and implement improvements and fixes to your security.
Help Desk Support
Help desk support is a critical tool for managed service providers to utilize in aiding their clients business operations. Help desks provide organizations with real-time, remote assistance that can help users and organizations troubleshoot software and system issues as they arise. Support technicians are able to use various tools such as web-based issue tracking systems to follow up on customer inquiries promptly and efficiently. IT support services also are advantageous for service organizations at an administrative level, such as having the ability to swiftly respond to customer complaints or address customer queries.
The managed services provider can design or reconfigure your networks or IT infrastructure to work more efficiently, increasing your control and reducing redundancies. They could also take care of physically installing and maintaining the network devices and cables.
Software management can involve sourcing software to meet your specific needs and then installing and configuring it on your systems. This must involve minimizing any disruption to workflow or compatibility issues. The managed services provider can also keep software current with any feature releases, updates, upgrades, or security patches. Again, the provider must install updates without interrupting your staff’s ability to work.
A managed services provider can take care of many elements of your website and email access.
This could involve anything from integrating an online ordering and payment system to reducing staff misuse of the internet. It could also mean making sure you have the right messaging and email tools both internally and externally.
Mid-market businesses, in particular, often find themselves coming up against regulatory requirements for the first time. For example, increasing revenue or expanding into new sectors could mean you pass thresholds for data protection and security regulations. An expert managed services provider could not only figure out which rules apply to your business but also make sure you don’t fall foul of any regulations. That’s particularly important with laws that require data privacy “by design and by default.”
Keeping your staff up to date with computer skills is vital to your success, but your own IT staff may not have the knowledge or aptitude to lead such training. An MSP could train staff to use specific devices, systems, or applications. They could also update and refresh their awareness of security threats.
While a business of any size should have some form of data backup, things get more complex with a mid-market company. The goal expands from simply being able to recover data to being able to do so quickly while minimizing downtime to ensure business continuity. You also face an increasing dilemma of trying to back up data comprehensively and consistently while avoiding disruption to both staff and devices. You must reduce any risk of confusion about which copy of data is correct. Managed services providers can tackle all of these points in an integrated “disaster recovery plan” and process.
Cloud services are becoming increasingly popular amongst MSPs as a way of providing extra value to their customers. Companies that offer cloud-based services effectively eliminate the need for in-house data storage, allowing them to offer simplified and secure solutions at reduced costs. By offloading server tasks to the cloud, service providers can free up resources while boosting reliability and security. Furthermore, these services provide peace of mind by freeing clients from having to worry about complicated system maintenance. Ultimately, offering cloud services as an MSP means being able to provide better service and scalability for customers on a global scale.
IT consulting not only does it give a company the benefit of working with a group with in-depth knowledge on the latest IT trends and advancements, but it also gives clients access to qualified professionals with years of experience in IT solutions. Through careful analysis and evaluation of a client’s business needs, consultants are then able to make targeted solution recommendations tailored exactly to those needs. These custom solutions not only improve an organization’s operations but also save them money in the long run through maximizing its existing infrastructure or offering more efficient replacement solutions for outdated equipment.