What to Look for in an Irvine Managed Services Provider

For organizations looking to partner with an Irvine managed services provider, it is critical to do your research and find the best match for your business.

Meeting Your Goals

Business expansion requires agile technology solutions to match that growth through cost-effective means. As a technology leader, you are tasked with investing in the right technology to meet goals and objectives. One way to maintain the pace is with managed IT services in the Irvine area.

Implementing managed services gives your business access to expert IT professionals and superior information technology. Services vary and may include:

  • Monitoring and managing systems
  • Infrastructure setup
  • Security services

Managed services are designed with your business in mind when you do not have the resources for onsite staff. Therefore, knowing what to look for in a managed services provider can help your business operate at peak efficiency.

Why Your Business Needs Managed IT Services

If your business runs without an internal IT department, you probably have a company on speed dial when a problem occurs. With managed services, you not only have access to emergency IT professionals, but they are also available for consistent monitoring of the network.

In fact, a managed service provider decreases risks to avoid an emergency that can disrupt your business operations. From proactive monitoring to updates and maintenance tasks, a provider ensures your applications and systems perform at optimal levels. 

Additionally, a prospective MSP evaluates which current and future technology needs will continue to support your business.

Here are a few things to consider when choosing an IT services partner for your Irvine business.

Managed Services Experience

While experience seems like an obvious consideration, many providers are offering similar services. Some have been in business for decades, while others are brand new companies. The last thing you want is to be a guinea pig for one trying to figure out what to do.

Look for a provider that brings combined industry experience in maintaining and managing IT systems. That way, you have confidence that they can adequately handle the issues that may arise.

Understands Your Business

An equally important qualification for a services provider is finding one that understands your business. Having keen insight into your business means the solutions they deploy will align with your industry, strategy and goals. Generic solutions will not deliver good customer support. 

When speaking with service providers, question their knowledge about your industry. You also want to know if they understand the platforms and systems currently used in your business. This includes industry-specific software.

 Answers to these questions help you gauge whether the provider can provide the level of support your business needs.

 Managed providers of IT services that grasp how your business operates are better at troubleshooting issues. As a result, they can ensure optimized system performance and offer advice on improving security concerns.

Delivers Responsive Technical Support

Another essential aspect to look for is how responsive a managed IT service provider is when an issue arises. At any time, something could go wrong with your IT system. A team of experts who are available 24/7 can get issues resolved ASAP.

A quick response also requires you to know beforehand how to get the help you need. You want easy access to managed services as an extension of your business.

Here are a few questions to ask:

  1. What is the contact number?
  2. How long does it take for someone to respond?
  3. Will more than one person handle your account?

Ideally, you want a provider that responds anytime you need support or have questions and concerns.

Provides Endpoint Security

More companies switching to hybrid workforces require a business landscape that supports these changes. To be clear, cybersecurity threats have grown alongside the changing workforce. Your managed IT provider should meet the challenge with endpoint security solutions. 

Basically, endpoint security protects laptops, desktops and mobile devices that employees use to access your systems anywhere and at any time. The practice secures entry points in the cloud or on a network that malicious actors try to exploit.

Whether your employees work remotely, in the office or a combination of both, they need access to a safe and secure network. The provider should offer a protection system that detects, blocks, and contains cyber attacks as they occur.

Understands the Benefits of Server Virtualization

If you are looking for a cost-effective way to keep your website functioning for employees and customers, look for an MSP that offers virtualization web hosting services.

With virtualization, multiple servers run the operating system and applications unique to each device. Therefore, customers can connect to your company information or make purchases online without having the same system as employees. 

By using the virtualization process, the utilization of IT resources increases along with the capacity of each physical server.

Proactive Management

An IT services company that is slow to prevent fires but constantly puts them out cannot provide the stability your business needs to function. The best managed services stay ahead of potential issues before they become complete disasters.

In addition, you want a transparent provider who respects you as their client. Communication is a two-way street, so you are kept in the loop.

Believes in a Strategic Partnership

Your services provider should be a partner in your business success. Therefore, no matter the services you receive, a provider should clearly understand how the entire IT infrastructure operates within your business.

It is critical to know that your MSP can respond to the changing needs of your business and industry. As a partner, the provider is equally invested in your business. Advice on challenges and priorities will center the success of your business.

Managed Services Can Protect Your Bottom Line

A good managed services provider fits within your business like an in-house IT team. That’s exactly what we at Meriplex do to ensure a continuity of your priorities, goals and vision with technology infrastructure. We offer the expertise and resources your business needs.

Contact us if you want to learn more about our managed services for the Irvine business community.