Top managed services providers have certain qualities that make them the right fit for your company. The partner you select will relieve the pressures of assisting employees with performing daily tasks.
1. Cloud Infrastructure Expertise
To some degree, most companies across different industries use the cloud. However, whether they rely on public, private or multi-cloud technology, the need remains to have tools that monitor and manage this complex environment.
Furthermore, that environment should operate with consistent policies that support multiple cloud platforms. Therefore, you want a managed provider with the tools and expertise required to move workloads while maintaining user productivity.
2. Customizable IT Solutions
Since a one-size-fits-all solution exists for managed IT services, you need a partner that tailors their solutions to your company’s specific needs. Also, the provider should adapt their services as necessary.
It should never be the other way around where your operation changes to fit the provider’s proposed solutions.
3. Reliable Customer Support
Typically, not all managed services define reliable customer support in the same way. Make sure you have a clear definition of what is expected when you contact their help desk support. Become familiar with their support processes.
For example, find out if they are only available when you call or if they perform regular system checks. You want to know whether the provider understands that minimizing business interruption is important.
4. Compliance Documentation
As an IT executive, you understand the importance of meeting regulatory compliance requirements. Make sure you partner with a provider that shares this responsibility. By doing so, you connect with an IT firm that treats audits and compliance as a daily responsibility.
Expect the managed provider to demonstrate how they will monitor your company’s IT environment. Not only should they proactively keep track of your technology from a compliance perspective, but their internal business practices should also be compliant.
5. Good Reputation
Generally, you want a services provider with enough years in the industry to have a good reputation. Check references from existing clients to learn how well the provider delivers contracted services and responds to issues.
6. Committed Partnership
When looking for a San Diego services provider, you want to know they have a genuine interest in the success of your company. Managing technology systems involves understanding your company’s challenges and goals.
Additionally, their commitment to your success means they will be accessible to address those challenges and goals. This requires viewing your company as more than a customer. You are also a strategic partner.
Price tags that fit your budget and marketing claims that sound good are not enough to entrust your technology infrastructure to a random vendor. The wrong provider can create chaos for your company; the right one can deliver competitive advantages.
Although a provider will produce a service level agreement, the level of commitment you need is not necessarily written down. You need a managed provider that invests time into gaining a deep understanding of your industry, your company and how day-to-day operations require a highly functional IT infrastructure.
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Greg Allen2023-03-20 18:52:062023-02-20 18:53:18What is Managed SD-WAN?
