How to Find the Right Managed IT Services Provider in Portland

Portland Managed IT Services are growing in popularity as organizations are preferring to partner with a provider rather than manage an in-house team.

Where’s Your Focus?

IT departments are an essential part of any organization. However, they can be easily overwhelmed in times of growth. The fact is that it’s hard to balance scaling up your core operations with routine software maintenance, customer and technology support, networking, security, and other hardware and software requirements.

Sound familiar? You’re not alone. In today’s fast-paced world, organizations often struggle with managing IT as they expand. Companies in Portland and around the world find that working with a managed services provider increases their workforce’s satisfaction and productivity.

Managed IT, Scalability, and Growth

Using a third-party vendor for managed IT services in Portland may seem like an unusual choice. However, there are significant benefits to this approach. To begin with, managed services free up your IT staff to work on what’s important for your organization. Using an MSP will also reduce your technology costs while increasing the efficiency of the provided services. Finally, you can pass along the specialized expertise of the provider’s technical support staff directly to your customers, freeing up additional staff time and improving your outcomes.

What to Look For in an MSP

While switching to managed services carries big benefits for your organization, it’s important to find a vendor that’s a good fit for your needs. Of course, technical expertise is an important part of this process. However, there are many other aspects you’ll need to consider.

A Diverse List of Services

One way to approach managed IT is piecemeal, by finding a provider for each specific service you need. While it’s certainly possible to go this route, we don’t recommend it. By splitting your services across multiple providers, you’re actually adding to the work your IT staff needs to do. They’ll need to not only research each company’s services but track who they need to ask about each service in case anything goes wrong.

Instead, it’s best to find one that offers multiple types of service. Ideally, you can find one company that has everything you need. If not, consolidating your services into as few providers as possible is the way to go.

Outcomes and Assessment

In business, it’s important to make outcome-based decisions. You want to be sure that any third-party provider you use gathers the data you need to do so.

When you’re researching potential partners and exploring your options, make sure you ask each for a service level agreement (SLA). SLAs are a type of contract which details the services you will be receiving as well as the timeframe and any quality requirements you have.

Communication and Collaboration

While it’s certainly possible to find an MSP that will just give you access to technologies and nothing else, there’s a better way. Look for a company that is invested in working closely with your IT staff. This is the easiest way to free up your staff’s time and ensure that you get the services you need for your company’s continued growth. Transparency and effective communication practices are also essential elements for the provider you select. If you have questions or if something needs adjusting, you’ll want to be sure your partner is responsive. And in the rare case that service goes down, you want to avoid being stuck with a support team that ignores you for days or even weeks at a time.

Cybersecurity

Security is essential for any business. When it comes to a modern company, that means cybersecurity. Although it’s always important to make sure a vendor secures their own cloud-based services, you can also find vendors who offer cybersecurity for your business. If you deal with customer data, financial transactions, or other sensitive information, you will want to pay special attention to this aspect. The best providers won’t just mitigate your risks by securing your network; they’ll provide security evaluations, engage in proactive measures like penetration testing and staff training, and will even be able to assess and neutralize threats in real-time.

Location

It might seem like location doesn’t matter for managed services. While most IT operations, including security, can be seamlessly provided in the cloud, someone who knows the local business landscape will better understand your organizational needs. It’s also important to have staff nearby in case you do need on-site support.

The bottom line is that it’s a great idea to select a vendor with an office nearby.

Managed IT Services in Portland, Oregon

The City of Roses has a reputation for attracting innovative companies in all kinds of industries. Meriplex, a managed IT and SD-WAN solutions provider, is one of them. With more than 70 combined years in the industry, we offer managed solutions to the most common IT problems, including cybersecurity, technical support, and customer support. At the core of our success is our belief that we’re partners in our clients’ success, rather than just another service provider.

One of our regional offices is based in Lake Oswego, just a short drive from anywhere in the Portland metropolitan area. We specialize in the following industries:

• Healthcare
• Financial
• Retail
• Industrial
• Oil and Gas

We’re also experts at scalability, as adept at meeting the needs of industry leaders as we are at serving small, medium, and mid-sized businesses.

Meriplex: Your MSP Solution

Whether you’re looking for 24/7 customer support, someone to manage your company’s network security, or a fully integrated managed services provider Meriplex has a service that will meet your needs. Our goal as a company is to work with your organization on software and security, freeing up your IT staff to focus on core technologies instead of routine maintenance and office needs. We view ourselves as partners in your organizational journey, not just another vendor. To learn more about what we offer or talk with a consultant about how Meriplex can help your company meet its IT goals, contact us today.