What to Look for in a Managed Services Provider (And What to Avoid)

how to find a managed services provider

Most companies don’t go hunting for a managed IT services provider because everything’s going perfectly. They’re usually trying to solve something bigger: constant downtime, overwhelmed internal staff, rising costs, cybersecurity pressure, or just the sense that their tech is always one step behind the business. In 2025, choosing an MSP isn’t about finding someone to … Read more

Budgeting for IT in Senior Living Communities: A Guide for Administrators

IT Budgeting for Senior Living Communities

If you oversee operations or technology in a senior living community, you already know IT isn’t just a line item—it’s a foundation. From EHR systems and nurse call platforms to cybersecurity and resident-facing Wi-Fi, technology runs through every part of care delivery. But as tech demands grow, so do costs—and so does the pressure to … Read more

Beyond the SLA: 8 Outcome-Based Metrics to Evaluate Your MSP

Outcome-based metrics for MSP

As a CIO, COO, or CFO, you’re not just looking for “IT support.” You’re looking for results that move the business forward. You want to reduce risk. You want predictable costs. You want streamlined operations and a partner who actually helps align technology with long-term strategy. But most Managed Service Providers still lead with SLAs. … Read more

What Is Citrix: Core Components of a Citrix Environment

Gentleman working on Citrix environment

When people talk about hybrid work, flexibility, and security, they are really talking about what platforms like Citrix make possible. Citrix gives businesses a way to deliver applications, desktops, and data securely to any device, from anywhere. Instead of installing everything on every laptop, your team connects to a central system that handles the heavy … Read more

What to Expect from Modern IT Services for Healthcare

healthcare professional on computer searching for managed IT

Let’s be real: running a healthcare organization today means walking a tightrope. You’re expected to deliver high-quality care, protect mountains of sensitive data, meet ever-evolving compliance standards—and do it all while keeping costs in check.  And all of that is happening while you’re being targeted.  According to IBM’s 2024 Cost of a Data Breach Report, … Read more

Outsourcing vs Internal IT: A 2025 Cost Comparison

Two gentlemen on a laptop comparing the cost of outsourcing vs internal IT

Deciding between building an internal IT department or partnering with a managed services provider (MSP) isn’t just about who fixes your tech issues—it’s a foundational choice that shapes how your business operates, protects its data, and scales for growth. As we move deeper into 2025, the pace of technological change, rising cybersecurity threats, and economic … Read more

The Smart Business Case for Outsourcing Help Desk Support

For most companies, IT issues don’t just disrupt systems—they interrupt people. The salesperson who can’t access the CRM. The healthcare provider stuck rebooting their device mid-shift. The admin waiting on hold just to reset a password. These moments chip away at productivity, morale, and trust. And the truth is, internal IT teams often don’t have … Read more