What to Look for in an Indianapolis Managed Services Provider

If your company is thinking about pushing forward with an MSP, this article will help you better understand what to look for in an Indianapolis managed services provider.

Keeping Up With Growth

The growth of businesses in Indianapolis, Indiana often comes with expanding IT needs. Many growing companies might not have funding to expand their internal IT departments to keep pace with their business operations. One solution many businesses turn to is managed IT services. When you work with a managed services provider (MSP), your business can improve its operational efficiency, better manage its cybersecurity, improve its networking capabilities, save costs, and reduce downtime all while not having to maintain a large internal IT department.

However, making sure that your company chooses the right managed IT partner in Indianapolis is critical for ensuring your business obtains the best possible return on investment (ROI). Here is some information about the benefits of partnering with a managed IT provider along with some factors you should consider when searching for the best MSP to meet the needs of your Indiana business.

What Are Managed IT Services?

Managed IT services are outsourced tech services performed by third-party providers. Companies can choose to outsource only certain portions of their IT needs or opt for comprehensive oversight of their entire IT infrastructure. These services can help businesses to reduce the costs involved with hiring, onboarding, and maintaining a robust internal IT department, improve the efficiency of their IT infrastructure, minimize disruptions, identify and address cyber issues, and ensure they are working at optimum efficiency.

Factors to Consider When Assessing Potential MSPs

When your company is looking to hire an MSP, it’s important to consider the following factors:

When Is the Provider Available?

While your business and its internal IT staff don’t likely operate 24/7, your cybersecurity and network needs don’t stop during off-hours. Bad actors don’t wait for companies to open for the day to attempt intrusions. Your MSP must be available at all hours of the day to attend to your business needs, especially when it comes to preventing cyber attacks and minimizing downtime and disruptions.

Does the Provider Offer Security Audits and Monitoring?

The managed services provider you choose should take a proactive approach in defending your IT infrastructure. The company you select should audit your existing security and identify potential holes that hackers can exploit. A good provider should make recommendations on how to improve your cybersecurity posture, perform ongoing security testing, and continuously monitor for potential intrusions and attempted attacks.

What Is the Provider’s Response Time?

Even if you learn that a provider offers 24/7 availability, you also need to know how quickly it will respond when an issue arises. Ask a prospective provider whether they guarantee fast response times in their Service Level Agreement (SLA)..

What Types of Technical and Customer Support Does the Provider Offer?

Your company and its employees rely on prompt technical support. If your team has unanswered technology questions, their ability to complete their job functions will be negatively impacted. The right provider should offer technical and help desk support to answer questions quickly and resolve issues so that your business’s productivity isn’t affected. 

Does the Managed IT Provider Help With Ongoing Maintenance?

When your business is busy and growing, it can be easy to overlook important proactive measures to mitigate risks. The right provider should make certain that you install and run updates whenever they are needed to prevent potential problems from arising. They should also perform updates and maintenance during your company’s off-times to minimize disruptions that might otherwise occur.

How Often Does the Provider Backup Critical Data?

You should make sure the Indianapolis MSP you choose performs automatic backups of your company’s critical information. This service should include backing up your important data to the cloud so that it will be quickly accessible in the event of a disaster.

What Types of Disaster Planning Does the Provider Perform?

All businesses face the risk of unexpected events that may disrupt their ability to function. A good managed IT provider should help you engage in disaster planning for events such as thefts, cyber attacks, vandalism, fires, and natural disasters that could lead to outages. 

Does the Provider Help with Future Technology Planning?

The right managed services provider should also be prepared to help you with your company’s future technology planning. They should provide expert advice when it’s time for your company to complete its annual IT budgeting process and should look for ways to save your company money while identifying technology that can enable your organization’s continued growth. Make certain your provider prioritizes your company’s interests with forward-thinking preparation.

Does the Provider Have Expertise in the Tools Your Company Uses?

The right managed services provider should have an in-depth understanding of your current IT tools. Be prepared to ask questions about the specific technology your company has implemented and the provider’s knowledge and experience with it. If their answers lead you to believe they may take time learning your environment, you should move on to the next provider.

Interested in Meriplex?

If you want to learn more about what to look for in an Indianapolis managed IT services provider or what Meriplex does for our clients, please contact us for more information.