I.T. Services

Meriplex Complete I.T. offers a range of routine system maintenance and management to total I.T. outsourcing.

 

Health Monitoring
Monitoring of hardware, disk space, performance, process services, and scheduled tasks.
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Patch Management
Detection of missing patches, acquiring & testing patches, deploying patches, & ensuring limited impact on users.
IT Asset Management
Managing Windows desktops, servers, and Macs remotely & efficiently
Audit & Inventory
Audit your managed IT environment for hardware & software inventory reviews or for generating reports.
Anti-Virus & Anti- Malware Software
Monitoring the status of the anti-virus & anti-malware on each managed endpoint
Reporting & Dashboards
Reporting on a monthly basis to communicate the overall health of your managed environment.
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I.T. Service Tiers

 

Tier 1

Meriplex dedicated Tier 1 help desk personnel are available Monday through Friday. Some items our Tier 1 provides include:

Applications Support                         Email Support                                 Printer Support 

Hardware Support                              Network Support                           Windows Server Administration 

 

Tier 2 

Our Tier 2 technical support assists with support issues that are outside the realm of our Tier 1 help desk. Some items our Tier 2 provides include: 

PC Refresh Installations                    Server Configurations                   DNS/ DHCP Adds, Moves & Changes

Firewall & Router Configuration     Server Backup Maintenance       Virus & Malware Removal

 

Tier 3  

Our Tier 3 technical support is responsible for handling the most difficult or advanced problems.  Some items our Tier 3 provides include: 

Active Directory Administration     Email Server Administration       File & Print Server Administration 

Troubleshoot Domain Controller   Server Backup Administration    Backup & Restore