new and improved Support Tracking System

New Tracking System provides the most up-to-date service request ticket management.

28

Oct
2014

Technology Improvements Continue at Meriplex

HOUSTON, TEXAS, October 28, 2014 –Meriplex continues to be an industry front-runner in offering enhanced products and services to the enterprise market for Hybrid Cloud Solutions, Managed Services, and Voice & Data Communications.

Our customers will now have at their fingertips the latest in Support Tracking Systems. Our state-of-the-art 24/7 Network Operations Center is ready to initiate the final phase of implementation of our new and improved Support Tracking System which provides Meriplex customers the most up-to-date service request ticket management.

Meriplex has always been committed to providing quality, innovative customer support. With the introduction of a new ticketing system, we now have customizable reporting to better identify trending, ability to generate specialized ticket consolidation, multiple ways for customers to contact us, and additional tools to continually improve and quicken resolution result.

This change involves the decommissioning of our previous ticket tracking system, so please be prepared for a new user interface. We seek your patience while we make this transition and hope you find this latest innovation simple to use and beneficial in service support.

For service requests:
Email: support@support.meriplex.com it will auto generate a ticket and send an email response with a ticket tracking number.
Call our 24/7/365 Network Operations Center at 281.404.2297 or 877.637.4235

 

For additional information on Meriplex Communications, please visit http://www.Meriplex.com.

About Meriplex Communications

Meriplex Communications is an enhanced service provider specializing in communication solutions for the enterprise market. Founded in 2001, Meriplex built upon its extensive experience to design and implement revolutionary data and VoIP services.  Through acquisitions and strategic hiring, Meriplex evolved its services to provide global infrastructure and hybrid cloud computing solutions in response to our customer’s business needs. With company headquarters now in Houston, Texas, Meriplex resides in the energy capital of the world proudly servicing some of the largest Fortune 500 and 1000 companies.  Meriplex provides the following services:


Meriplex is your turn-key total solution provider.

 

 

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