HOUSTON, TX January 28, 2013 --Meriplex Communications announced it has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes Meriplex Communications for delivering outstanding customer service to customers in the United States.
Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner's pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator.
The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program's specializations and certifications, Cisco recognizes a partner's expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and presales and post-sales support capabilities - critical factors in choosing a trusted partner.
About Meriplex Communications
Meriplex is an enhanced service provider specializing in communication solutions for the enterprise market. Meriplex was founded and built upon revolutionary VoIP technology experience that it leverages to implement turnkey solutions and services for the enterprise market.
Originally created as a Houston ISP, Meriplex has transformed into a global MPLS provider, voice provider utilizing SIP services and an elite Multinational Cisco Gold Partner while providing our customers 24/7 Managed Services and Network Monitoring from our state of the art Network Operations Center and a global structured cabling division. With the addition of two tier one data centers, Meriplex is at the forefront in managing, protecting and delivering first class solutions to our customer’s world-wide locations for broadband connectivity, voice services, purchasing Cisco Solutions and delivering innovative cloud services.